Last Update:20 October 2026 | Patch 1.0.0
Terms Of Service
How we gonna serve you the best service.
Pixelora Launching
Pixelora’s website is launching! here’s all terms of service follow in patch 1.0.0 as we officially new.
Data Security Update
We encourage on our team to focused on building apps, not only for use, but safe too. Customer data & comfort is our prioritize.
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Welcome to Pixelora
These Terms of Service constitute a legally binding agreement between Pixelora Agency and the entity purchasing our services. By signing a Proposal, approving an official Statement of Work (SOW), paying an invoice deposit, or accessing our services, you acknowledge that you have read, understood, and agreed to be bound by these Terms.
Table of Contents
Scope of Services & Statement of Work (SOW)
Scope
:
Pixelora Agency provides professional digital services, primarily focusing on Website Development, UI/UX Design, and related custom digital production. Specific project deliverables, technical specifications, project milestones, timelines, and fees are defined exclusively in an associated Statement of Work (SOW) or formal Proposal.
Change Requests (Scope Creep)
:
Any request for features, revisions, functionalities, or assets not explicitly outlined in the initial SOW constitutes a "Change Request."
Change Order Process
:
Any request for features, revisions, functionalities, or assets not explicitly outlined in the initial SOW constitutes a "Change Request."
Fees, Milestone Billing, & Payment Terms
Payment Schedule
:
Unless otherwise stipulated in the SOW, standard project payments follow a milestone-based structure:
Deposit (Milestone 1)
:
50% upfront deposit required prior to project kick-off, research, wireframing, or sprint initialization. Deposits are strictly non-refundable.
Design Sign-Off (Milestone 2)
:
25% due immediately upon formal client approval of the UI/UX design or strategy or campaign design or something explicitly written in SOW deliverables.
Final Handover (Milestone 3)
:
25% balance due prior to the release of production source code, deployment to live hosting servers, project finishing, or transfer of ownership credentials.
Payment Due Date
:
All issued invoices are due within three (3) calendar days from the invoice date for < $500 projects, beyond that refer to SOW or other legal document.
Late Payments
:
Failure to settle invoices within the stipulated period grants Pixelora Agency the right to:
Stop Progression
:
Pause all active development, design, and hosting staging environments without incurring project delay penalties.
Additional Charge
:
Apply a late payment charge of 0.5% - 2% per month (or the maximum amount permitted by applicable law) on any outstanding balance.
Asset Ownership
:
When payment is below 30% and clients can't be contacted (clients showing no indicates to follow the payment terms more than 3 months), and no terms/ point in SOW refering to this, all the asset and result created by Pixelora Agency ownership belongs to Pixelora Agency.
Client Obligations, Asset Delivery, & Project Pauses
Asset Provision
:
The Client is solely responsible for supplying all required project assets (including copy, branding guides, images, videos, product databases, and third-party access credentials) in a timely manner.
Review Window
:
The Client agrees to provide consolidated feedback, approvals, or revision requests within five (5) business days of deliverable submission.
Dormancy & Inactivity
:
If the Client remains unresponsive, fails to provide requested feedback, or delays necessary assets for more than fourteen (14) consecutive calendar days, Pixelora Agency reserves the right to mark the project as "Dormant." Reactivating a dormant project incurs a reactivation fee equal to 10% of the total project value and is subject to team availability. If inactivity exceeds thirty (30) calendar days, the project may be terminated with no refund of previously disbursed payments.
Revision Policy & Sign-Offs
Creative & Design Revisions
:
Refering to the package or the SOW written, if not, use the standard revision that Includes up to two (2) rounds of revisions per milestone.
Design Approval
:
Written design approval (Design Sign-Off) permanently freezes the layout. Any changes to design approval when already freezes will be billed as a Change Request.
Software & Web Development
:
Development follows the technical criteria defined in the SOW. Functional or logic changes requested after milestone sign-off are considered billable enhancements.
Campaign Deliverables
:
Ad creative revisions must be submitted prior to campaign launch. Structural changes made to live campaigns that reset algorithmic learning phases are discussed in Change Request.
Intellectual Property Rights, Source Materials, & Portfolio Usage
Transfer of Deliverables
:
Upon full and final settlement of all invoiced fees, Pixelora Agency grants and assigns to the Client all ownership and intellectual property rights in the bespoke final deliverables produced exclusively for the project.
Raw Assets & Source Files
:
Open-source frameworks, underlying design systems, proprietary starter code, and developer utilities, source code, remain the property of the Agency or their respective licensors.
Video & Media
:
Raw unedited camera footage (RAW files), project timelines (e.g., Premiere/DaVinci project files), and working audio stems remain the property of Pixelora Agency unless explicitly purchased as an itemized deliverable in the SOW.
Campaign Deliverables
:
Ad accounts created on behalf of the Client will be transferred upon account balance clearance. Client retains ownership of ad data, subject to platform policies.
Portfolio & Promotional Rights
:
Unless restricted by a separate Non-Disclosure Agreement (NDA), Pixelora Agency retains a non-exclusive, perpetual right to display the Client's name, brand logo, public campaign metrics, screenshots, and video excerpts across our website, case studies, awards entries, and marketing materials to use in websites, promotional, or social media.
Website / Software Attribution
:
If not exclusively written in SOW, or other legal document, website or software we've built must have an attribution that refers to our websites unless explicitly purchased as an itemized deliverable in the SOW.
Third-Party Services, Platform Dependencies, & External Costs
Direct Expenses
:
All third-party expenses, including advertising media spend (Meta, Google, TikTok Ads), domain registration, web hosting, cloud servers (AWS, GCP), premium fonts, third-party stock media, and paid API subscriptions (e.g., SMS/WhatsApp gateways, payment processors) are the direct financial obligation of the Client and are excluded from agency labor fees except if written in SOW or other legal document.
Platform Instability & Deprecation
:
Pixelora Agency is not responsible for campaign interruptions, account bans, server downtimes, algorithmic policy shifts, or API deprecations imposed by third-party platforms (e.g., Meta, Google, hosting providers, or external payment gateways), but we can help on consultation and give the information about what happening.
Bug Fixing, & Post-Launch Support
Code & Software Warranty
:
Pixelora Agency provides code warranty in SOW, if not, using a sixty (60) calendar-day bug-fixing warranty starting from the project handover or production launch. We will resolve verified functional errors that deviate from the SOW specifications at no additional cost.
Voiding of Technical Warranty
:
The software warranty is not include if the codebase, database schema, or server configuration is modified, altered, or accessed by the Client or an unauthorized third party.
Creative & Marketing Exclusions
:
Post-delivery changes to completed video masters, launched ad campaigns, or approved graphic assets fall outside the warranty scope.
Maintenance Retainers
:
Long-term software maintenance, continuous server monitoring, periodic content updates, and active campaign optimization post-warranty require an executed Monthly Retainer Agreement.
Confidentiality
Confidential Terms
:
Both parties agree to protect and treat all non-public proprietary materials, pricing structures, marketing data, technical roadmaps, customer databases, and business strategies as confidential information. Neither party shall disclose such information to third parties without prior written consent, except as required by law. This obligation remains in effect throughout the engagement or period of time that have been discussed before, otherwise period of time will using 2 (two) years schema.
Limitation of Liability & Advertising Disclaimers
Commercial & Advertising Outcomes
:
While Pixelora Agency applies industry standard practices, we make no explicit guarantees regarding commercial outcomes, conversion volumes, lead quality, search engine ranking positions, or exact return on ad spend (ROAS), as these factors depend on macroeconomic trends, pricing, market fit, and platform algorithms and if achieved ROI not accordance on SOW, Pixelora Agency have to fulfill the obligation in the SOW.
Consequential Damages
:
To the fullest extent permitted by applicable law, Pixelora Agency shall not be liable for any indirect, incidental, punitive, or consequential damages, including loss of profits, loss of data, business disruption, or commercial loss.
Liability Cap
:
Pixelora Agency's maximum aggregate financial liability arising out of or related to any project engagement is strictly capped at the total amount actually paid by the Client to Pixelora Agency under the governing Statement of Work.
Governing Law & Dispute Resolution
Governing Law
:
These Terms and any associated contract dispute shall be governed by, interpreted, and enforced in accordance with the laws of the Republic of Indonesia.
Amicable Settlement
:
The parties agree to resolve any dispute through amicable good-faith consultation within thirty (30) calendar days of written notice.
Jurisdiction
:
If an amicable settlement cannot be achieved, the parties agree to submit to the exclusive jurisdiction of the competent District Court located in the city of Pixelora Agency's primary legal domicile.
Contact Us
For questions regarding these Terms of Service or project scopes, please reach out to:
Email(~3 days)
For legal documents, proposals, other legal documents, or simply just for question.
For faster response & direct contact to our customer service or team.