Last Update:20 October 2026 | Patch 1.0.0
Privacy Policy
How we gonna protect your data.
Pixelora Launching
Pixelora’s website is launching! here’s all terms of service follow in patch 1.0.0 as we officially new.
Data Security Update
We encourage on our team to focused on building apps, not only for use, but safe too. Customer data & comfort is our prioritize.
Free Coding Academy is being prepared, contact us now.
As thanks to our clients and willing to give contribution to the tech community, we open the free coding academy for free!
Welcome to Pixelora
These Terms of Service constitute a legally binding agreement between Pixelora Agency and the entity purchasing our services. By signing a Proposal, approving an official Statement of Work (SOW), paying an invoice deposit, or accessing our services, you acknowledge that you have read, understood, and agreed to be bound by these Terms.
Table of Contents
Information We Collect
Information You Provide Directly
Identity & Contact Details
:
Full name, business email address, direct phone/WhatsApp number, company name, corporate address, job title, and tax identification details (such as NPWP or corporate tax numbers).
Project & Business Materials
:
Brand assets, proprietary guidelines, raw media footage, application credentials, product data, API credentials, server/hosting access details, and project briefs provided to define and execute the Statement of Work (SOW).
Commercial & Transactional Records
:
Invoices, transaction confirmations, bank account numbers, proof of deposit or milestone payments, and billing correspondence.
Note: We do not directly store complete credit card or debit card numbers, all transactions are processed through authorized banking, payment gateway partners or other payment third party.
Information Collected Automatically
Device & Usage Analytics
:
IP addresses, browser types, operating systems, referring URLs, pages visited, session duration, and clickstream data collected via industry-standard web analytics tools.
Cookies and Tracking Technologies
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Cookies, tracking pixels, and session identifiers deployed to optimize user experience, assess website performance, and manage agency marketing efforts.
Information Managed on Behalf of Clients (Campaigns & Integrations)
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When managing digital marketing campaigns (e.g., Meta Ads, Google Ads, TikTok Ads) or developing client databases, we may have administrative access to campaign metrics, lead generation submissions, or test user profiles. This data is processed strictly within the limits of the relevant SOW.
How We Use Your Information
Pixelora Agency uses collected data strictly for legitimate operational, commercial, and legal purposes
Contractual Performance
:
Delivering deliverables outlined in your SOW, including deploying software, provisioning web staging environments, rendering video assets, and executing marketing roadmaps.
Administrative & Financial Operations
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Issuing invoices, processing milestone payments, calculating late fees, managing project dormancies, and tracking contract statuses.
Communication & Collaboration
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Responding to inquiries, sending development progress reports, scheduling review windows, and coordinating Change Requests (CR).
Attribution & Portfolio Displays
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Exercising promotional rights established in the Terms of Service (e.g., featuring public website links, screenshots, public case study metrics, and brand logos), unless explicitly restricted by a signed Non-Disclosure Agreement (NDA).
Security & Regulatory Compliance
:
Preventing fraudulent activities, safeguarding repository security, and fulfilling tax or regulatory obligations under Indonesian law.
Disclosure & Sharing of Information
We do not sell, rent, or trade your personal or business data. We disclose information only under specific, controlled operational circumstances:
Infrastructure & Third-Party Service Providers
:
Trusted third-party entities supporting our operational pipeline (e.g., cloud hosting services like AWS/GCP, transactional email services, code repository managers, key password managers, online design software, and communications platforms) bound by strict confidentiality terms.
Platform Dependencies (Per Client SOW)
:
Connecting assets to external ad networks (Meta, Google, TikTok) or cloud providers as authorized by the Client to deploy production environments or run paid campaigns.
Legal & Law Enforcement Demands
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IWhen mandated by applicable statutory law, court subpoenas, or official administrative orders within the jurisdiction of the Republic of Indonesia.
Corporate Restructuring
:
In the event of a merger, acquisition, agency asset reorganization, or transfer, customer information may be transferred as an essential business asset under standard confidentiality safeguards.
Data Security & Storage
Technical Safeguards
:
Pixelora Agency employs industry-standard encryption protocols (SSL/TLS), access controls, multi-factor authentication, and partitioned cloud storage to safeguard source code, business materials, and personal data.
Credential Handling
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Third-party credentials, database access keys, and API tokens provided by the Client for staging, deployment, or campaign management are kept strictly within restricted-access environments and deleted or revoked following final handover, unless governed by an ongoing Monthly Retainer Agreement.
Security Limitations
:
While we implement rigorous administrative and technical security measures, no data transmission over the Internet or electronic storage mechanism is 100% impenetrable.
Data Retention
Transactional & Legal Records
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Commercial contracts, invoices, communication logs, and signed SOW documents are retained for a minimum of five (5) years to fulfill accounting, tax, and corporate record-keeping requirements under Indonesian law.
Project Working Files
:
Staged code, design sandbox files, and intermediate media exports are retained for the duration of the project plus the standard sixty (60) calendar-day warranty period, after which they may be archived or permanently purged.
Inactivity Purging
:
Raw assets associated with abandoned or terminated projects (as defined under our Dormancy policy) are subject to automated purging after thirty (30) calendar days from official termination.
Your Rights Regarding Personal Data
Subject to the provisions of the Indonesian Personal Data Protection Act (UU No. 27 Tahun 2022 tentang Pelindungan Data Pribadi) and relevant global standards, you retain the following rights:
Right to Access
:
Request a summary of personal information we maintain concerning you or your business representatives.
Right to Rectification
:
Request corrections to outdated, inaccurate, or incomplete business or personal records.
Right to Erasure / Deletion
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Request the deletion of personal data that is no longer required for active contract execution or statutory legal compliance.
Right to Withdraw Consent
:
Revoke consent for marketing communications or optional analytics tracking at any time.
Requests regarding data rights may be submitted in writing to our designated privacy contact
Third-Party Links & External Platforms
Our website and project deliverables may contain links to external websites, third-party plugin providers, analytics frameworks, or platform APIs. Pixelora Agency exercises no control over, and assumes no liability for, the content, security measures, or privacy practices of external third-party entities. We encourage you to review their independent privacy statements before provisioning access.
Changes to this Privacy Policy
Pixelora Agency reserves the right to modify or revise this Privacy Policy periodically to reflect legal reforms, technological updates, or adjustments to our agency operations. Revisions take effect immediately upon being posted on this page with an updated
Contact Us
For questions regarding these Terms of Service or project scopes, please reach out to:
Email(~3 days)
For legal documents, proposals, other legal documents, or simply just for question.
For faster response & direct contact to our customer service or team.